Return Policy

 **Return Policy for Bhadz Online**

At Bhadz Online, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience enjoyable and worry-free.

1. **Eligibility for Returns:**

   - Items must be returned within 30 days of the purchase date.

   - The item must be unused, undamaged, and in its original packaging with all tags attached.

   - Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.

2. **Initiating a Return:**

   - To initiate a return, please contact our customer service team at [contact@bhadz.online](mailto:contact@bhadz.online) within 30 days of receiving your order.

   - Please provide your order number and reason for the return.

   - Our customer service team will provide you with instructions on how to return the item.

3. **Return Shipping:**

   - Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

   - We recommend using a trackable shipping method to ensure your return reaches us safely.

4. **Refund Process:**

   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

   - If the return meets our eligibility criteria, a refund will be processed to your original method of payment within 7-10 business days.

   - Refunds will be for the purchase price of the item(s) returned, excluding any shipping fees.

5. **Exchanges:**

   - We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. **Damaged or Defective Items:**

   - If you receive a damaged or defective item, please contact us immediately upon receipt.

   - We will provide instructions on how to return the item for a refund or replacement at no additional cost to you.

7. **Non-Returnable Items:**

   - Certain items are non-returnable, including gift cards and downloadable software products.

8. **Policy Updates:**

   - Bhadz Online reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Bhadz Online, you agree to abide by the terms and conditions outlined in this return policy. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority.